FAQs

Are you open to the public?

Balfour Hush Heath Estate and our Cellar Door is open 7 days a week from 10am to 5pm from 1st October until 31st April, and from 10am until 6pm from 1st May until 30th November.

Please note that we are CLOSED on Christmas Day, Boxing Day and New Year’s Day. We will be open as usual, 10am to 5pm, on all other days over the Christmas period.

Do you allow children on the tours?

Due to Health & Safety Risks children under 10 cannot go inside the winery. Only visitors over 18 will be able to taste the wines/ciders available. We operate Challenge 25 when tasting and selling alcohol and proof of age may be required (passport/driving license/ PASS ID card ).

Do you allow dogs?

Unfortunately, dogs are not allowed to walk around the Estate (except guide dogs). However, well-behaved dogs are welcome on our downstairs terrace on a lead.

Will the tours still go ahead in the rain?

The tour will go ahead in all weather conditions. Please ensure you bring suitable outdoor clothing and footwear to walk around the estate.

When do your tours run?

Our standard bookable Full Estate, Winery and Tutored Tasting tours are available Thursday-Sunday at 11am and 2pm. Private tours are offered every day but must be booked in advance. You are however welcome to go on a self-guided walk around our Estate every day between 10am and 5pm without booking (subject to spraying, please telephone 01622 832794 to check).

What do I need to wear for a tour?

Please ensure you bring suitable outdoor clothing and footwear to walk around the estate.

On a bookable tour, how many wines do you taste?

You will have a tasting of 6 of our wines and cider/beer.

Can I come and walk around without booking?

Self-guided tours can be taken every day between 10am and 5pm without booking (subject to spraying, please telephone 01622 832794 to check).

Do you offer free delivery?

We offer free delivery for orders over £80. Orders under £80 will have a £10 delivery charge.

Where can I buy your wines?

You can order online from www.hushheath.com. You can purchase directly through our Cellar Door shop and some of our wines are available through selected retailers.

Can I be picked up from a local station?

We offer a shuttle bus service for private groups. This service must be booked at least 2 weeks in advance. Please call us to arrange this.

What are the local taxi company numbers?

Please note that our local train station, Marden (KENT), does not have a taxi rank! We recommend you book well in advance with either of the following taxi companies:

MTC Taxis – 01622 890003 (www.maidstonetaxicompany.co.uk)
Elba Private Hire – 01580 441302 (www.elbaprivatehire.com)

How do I redeem a voucher?

You can book a tour and redeem your voucher online, or call us directly.

How do I book a tour?

You can book a tour online here, or call us directly.

Do you have a restaurant?

We do not have a restaurant, however, we offer delicious sharing platters, created with the best local Kent produce, our range includes: From the Farm (Charcuterie), From the Dairy (Cheese), From the Field (Vegetarian and vegan).

These are available Friday – Sunday from 12-3pm (no booking required) and Monday-Thursday (pre-order only).

How much is a tour?

Please see here for a list of tour options and pricing.

Can I book a private tour for a group?

Yes, we can organise private tours for groups of more than ten. More information on this can be found here.

Are you open in the winter?

Yes, Balfour Hush Heath Estate and our Cellar Door are open every day from 10am to 5pm from 1st October until 31st April.

Do you have disabled access?

Our tasting room, Cellar Door and toilets have good disabled access. Our upstairs mezzanine level is only accessible by stairs.

What are your nearest train stations?

Trains run from London Bridge to Marden (the nearest train station) and Staplehurst approx. every half an hour. Please check www.thetrainline.com for train times and a live timetable.

Do you hold weddings?

Unfortunately, we are not able to hold weddings at Balfour Hush Heath Estate.

Do you have ample parking?

Yes, and car parking is free. Balfour Hush Heath Estate cannot be held responsible for any damage caused to vehicles by other visitors whilst using our car park. We also have an electric charging point for electric cars.

Your Basket