COVID-19 Protocols

Cleaning & PPE

All surfaces which are accessible to staff and customers will be sanitized every hour. The frequency will be increased depending on customer numbers.

All external doors will be kept open when weather permits, in the event of closure door handles will be sanitised every 30 minutes.

When toilets are open these will be cleaned every hour and the frequency will be increased dependent on usage.

A cleaning rota will be in use, showing zones cleaned, times and who cleaned them.

Staff will wash hands every 30 minutes with soap and water, however disposable gloves will be worn when carrying out cleaning duties.

Staff can wear non- medical face masks should they wish to. However, we will follow scientific and government advice.

Toilets will be closed until we are able to serve food and drink as per government guidelines.

Shop

Outside the entrance to the shop we will show our safety procedure protocol, on a board  which will be visible to all visitors. Staff will encourage social distancing at all times throughout all aspects of the winery’s operation namely the tasting room, the exterior terraces and vineyard walks. As part of this process numbers visiting the tasting room will be managed via a designated staff member on the welcome desk to ensure safe social distancing.

All customers will enter via our welcome desk and be encouraged to sanitise their hands. Hand sanitising stations will be clearly signposted throughout the shop, terrace areas and outside the front entrance of the winery shop.

Each customer will be given an individual order form, in order to avoid customers handling bottles on shelves. All customer orders will be processed by a staff member, who will box and wrap appropriately. Alternatively, customers can verbally place their order with a member of staff.

Payments will be card and contactless only. The card machine will be placed on the sales payment stations, safely distanced from the till point and member of staff. All card machines will be sanitised after each use.

A designated waiting area has been created in order to limit the number of customers in the shop area at any one time in order to ensure appropriate social distancing.

Designated sale points will be set up, with safety tape or a rope system to create a safe distance between staff and customers.

A designated route has been created in order that all customers enter via the winery shop entrance and at this point are greeted by a designated member of staff at our welcome desk. A one-way system throughout the shop has been created in order for customers to avoid entering and exiting the same door. Thus on exit, customers will be able walk to their car or visit the exterior terrace or go for a vineyard walk. If returning to the tasting room this will be via the front entrance again thus ensuring a one-way system throughout.

Click and collect orders will be placed at the front entrance of the winery shop under our exterior undercover area. Each order will have clear, printed information of the customer’s name, product etc. Customer pre orders will have an agreed pick up time. Alternatively, if customers have not pre ordered, then they will be permitted to either sit in our designated waiting area in the tasting room or go for a walk around the vineyards whilst their order is fulfilled.

Signage will advise customers to remain 2m apart at all times and clear floor signage for social distancing will be displayed throughout the shop and tasting room.

 

All these guidelines will be reviewed on a regular basis and amended to reflect both changing government guidelines and common-sense safety practices.

Your Basket