Our Couriers normally deliver Monday to Friday, between 9am and 5pm. Please let us know if there is a day or time that you would specifically like your purchases to be delivered.
Orders are processed as soon as we receive them and UK mainland deliveries are guaranteed to take place within 7 days. Christmas deliveries may take longer.
Customer satisfaction - if you are dissatisfied with our performance in any way, please email our sales department immediately. We aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours of receipt of your email (excluding weekends). We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: firstname.lastname@example.org
Prices and payment
All prices are quoted in pounds sterling. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional and will be added to your bill before you confirm your order.
We accept payment by Switch, Visa, Delta, MasterCard, Electron, Solo, and Maestro. Unfortunately we cannot accept American Express.
Age restriction - We won't sell alcoholic products to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old.
If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.
Order Confirmation - When you place an order on the web site using a credit card, you will automatically receive an email detailing the order you have placed, with a copy of your credit card receipt.
Cancellations - You may cancel your order for any reason whatsoever within 7 working days from the date you receive your wine, provided all of the bottles are unopened and intact.
We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation once the wine has been collected by our carrier, returned and inspected by us.
Unfortunately, we are unable to reimburse the delivery and collection charges.
Refund Policy - If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify our sales office by email or telephone within 24hrs and we will replace any damaged wine or refund you the cost.
You should ensure that all bottles are carefully inspected on delivery, as we will not consider any claims for breakages of our wines unless the breakage is stated on the delivery documentation.
Nothing in this clause shall affect your statutory rights as a consumer. You can email us on email@example.com.